privacy policy

Owner and Data Controller

Piano C

Avv. Luigia Gava

Via Vittoria Colonna 9

80121 Napoli Italy

Owner contact email: info@[…]

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies; Usage Data; first name; last name; phone number; email address; IP address. Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection. Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application. Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.

Any use of Cookies – or of other tracking tools — by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.

Users are responsible for any third-party Personal Data obtained, published or shared through this Application.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.


The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.

Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data. Retention time Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Analytics, Contacting the User, Advertising, Remarketing and behavioral targeting, Hosting and backend infrastructure, Displaying content from external platforms, Traffic optimization and distribution, Registration and authentication provided directly by this Application, Interaction with data collection platforms and other third parties, Interaction with online survey platforms, Heat mapping and session recording, Managing data collection and online surveys and User database management.

For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

  • Advertising
    This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on this Application, possibly based on User interests. This does not mean that all Personal Data are used for this purpose. Information and 
  • Analytics
    The Analytics services enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Contact form (This Application)

By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header. Personal Data processed: email address; first name; last name; phone number.

Mailing list or newsletter (this Application)

By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application. Your email address might also be added to this list as a result of signing up to this Application or after making a purchase. Personal Data processed: city; company name; country; county; date of birth; email address; first name; gender; last name; phone number; physical address; profession; state; Trackers; Usage Data; ZIP/Postal code.

Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.

Further information about the processing of Personal Data

Appendix 1 to the General Conditions “Personal Data”

As part of its activities, Piano C collects personal data relating to managing its clients, i.e. all personal data required to set up, manage, and monitor the files of lessors and lessees (hereinafter referred to as the “Lessors”, “Lessees” or “Guests”). 

1. Data Controller

The person responsible for collecting and processing data on the Website is Piano C, Avv. Luigia Gava, P.IVA 09970140969, Via Vittoria Colonna n. 9, 80121, Napoli, info@[…]

2. Data Protection Officer

The person responsible for collecting and processing data on the Website is Piano C, Avv.Luigia Gava, P.IVA 09970140969, Via Vittoria Colonna n. 9, 80121, Napoli,info@[…]

3. Data collected from our Guests

3.1. Data collected from our Guests

As part of its contractual relationship, Piano C may collect and process information from:• Lessees, including: first and last names, dates of birth, copies of ID cards, telephone numbers, postal addresses, email addresses, copies of passports, marital status, information on family members, bank details, history of the contractual relationship, behavioral and web browsing data, food allergies, disability status• Lessors, including: first and last names, dates of birth, copies of ID cards, telephone numbers, postal addresses, email addresses, contractual relationship history, behavioral and web browsing data. 

3.2. Purposes for collecting personal data

The data collected during the contractual relationship are subject to automated processing for the purpose of: • performing the contractual commitments;• contacting the Guests;• avoiding any illicit or illegal activity;• enforcing the general conditions;• filing legal proceedings;• vetting the Guests ID. 

3.3. Legal basis for processing

The legal basis for the data collected is a contractual relationship.

3.4. Data recipients

The data collected may only be consulted by Piano C within the limits strictly necessary for performing its contractual obligations. This data, whether in individual or aggregated form, is never made freely accessible to a third party.

3.5. Personal data retention period

The personal data collected is kept for the duration of the contractual relationship and for the time during which Piano C may be liable. Once the retention period has expired, Piano C agrees to permanently delete the data subject’s data without keeping a copy. 

3.6. Personal data security and confidentiality

Personal data is stored in secure conditions, according to current technical means and in compliance with the provisions of the General Data Protection Regulation and the current national laws. Access to Piano C facilities is also secured. 

3.7. Data minimization

Piano C may also collect and process any data voluntarily submitted by its Guests. Piano C advises its Guests to provide personal data that is strictly necessary for managing its customer base. Piano C agrees to only store and process data that is strictly necessary for managing its customer base and will delete any data received that is not useful for its activities as soon as possible. 

3.8. Respecting rights

Guests have the following rights concerning their personal data, which they can exercise by writing to the following address: info@[…]

3.8.1. Right to information, access and communication of data 

Piano C Guests have the right to access their personal data. Due to Piano C obligation of security and confidentiality when processing personal data, requests will only be processed if Guests provide proof of their identity, in particular by submitting a scan of their valid ID (in the case of a request submitted via the dedicated electronic form) or a signed photocopy of their valid ID (in the case of a written request), both of which must be accompanied by the words “I hereby certify on my honor that the copy of this ID is a certified true copy of the original. Drawn up in … on … ”, followed by their signature. 

3.8.2. Right to rectify and delete data and right to be forgotten 

Piano C Guests have the right to request the rectification, updating, blocking, or erasure of their personal data that may be inaccurate, erroneous, incomplete, or obsolete. Guests of Piano C may also specify general and specific instructions regarding the fate of their personal data after their death. Where applicable, the heirs of a deceased person may request that the death of their loved one be taken into consideration and/or that the necessary updates be made.

3.8.3. Right to object to data processing

Piano C’s Guests have the right to object to the processing of their personal data. 

3.8.4. Right to data portability 

Piano C’s Guests have the right to receive the personal data they have provided to Piano C in an open, readable, portable format.

3.8.5. Right to limit processing 

Piano C’s Guests have the right to request that the processing of their personal data by Piano C be limited. Thus, their data can only be stored and not used by Piano C. 

3.8.6. Response Times

Piano C agrees to respond to every request to access, rectify, oppose, or any other additional request for further information within a reasonable time period which may not exceed 1 month from receipt of the request. 

3.8.7. Complaints to the Supervisory Authority 

If Guests believe that Piano C is not complying with its obligations with regard to their personal data, they can send a complaint or a request to the supervisory authority. 

3.9. Data transfer

3.9.1. Transfer upon request or a court order 

The Guest also agrees that Piano C may disclose the data collected to any person upon request by a governmental authority or a court order. 

3.9.2. Transfer in connection with a merger or acquisition

If Piano C is involved in a merger, sale of assets, financing transaction, liquidation or bankruptcy or in an acquisition of all or part of its business by another company, the Guest consents to the data collected being transferred by Piano C to that company and to that company processing personal data as described herein.